Meet Terlane. I first met this remarkable lady while working an online project for a Chicago telcom company and it immediately became apparent who was running the show and I liked it! The tasklist was long and the timeline was short but every step of the way she kept both vendors, trainers and senior managers informed of her process. Terlane of course came to the table with a vast amount of knowledge about call centers and telephony but the way she kept everyone on schedule was uncanny. She’s always clever, focused and strategic in her delivery which makes a gem to and a rare jewels as both a trainer and instructional designer.